Cummins Sales and Service

steveo1kinevo 8 months ago

This place needs to be shut down. I show up with my RV at 7:30am with a reservation over 1 month out, looks like an abandoned warehouse, they originally tell me I would have to go find a local business to sit and wait while they work on my generator as there is no area to sit and wait, and then tell me the technician called out sick for the week and won’t be able to help me and I drove my RV 5 hours to get here. Do not waste your time or money with this place. Go anywhere else! You have been warned

Danny McWilliams 10 months ago

ABSOLUTELY the worst experience I’ve ever had with any Cummins shop in the entire country. This location is an absolute disaster from top to bottom. We brought in our directional drill for a brand-new motor installation. The machine had been running perfectly for years before it came to them. When we got it back, a major bracket in the motor bay had been broken during installation. Instead of fixing it correctly, someone attempted to patch it with epoxy — and now management claims they “don’t use epoxy,” which is unbelievable considering what we found. The first time we ran the drill — literally within the first couple of hours — the hydraulic mount bracket failed. We brought it to Michigan, where Cummins sent their techs out. They said they do no hydraulic work whatsoever. Ditch Witch came out afterward and immediately confirmed that the damage was absolutely caused during the motor install. Cummins originally told me not to pay that bill and that they would “take care of it.” Three months went by with zero action. Then, after all that, they suddenly claimed they “don’t order those parts” and wouldn’t cover the repair. At that point I said fine — I’ll just pay the $2,300 and b

Scott Weaver a year ago

Cummins sales and service Tampa overnighted a critical part which was needed for our 12.5k onan generator. We are traveling and Thanksgiving was on Thursday. The part was ordered Wednesday and came in today, Friday. We leave Sunday. The fee to overnight was reasonable as well as the part was reasonable. Thanks guys and girls.

Vlad 2 years ago

Scheduled appointment before 2 days for check engine light went this morning they took the truck in at 8:20 they took the truck in I waited inside then they came back at 10:15 to tell me I have some aftermarket parts I told them only think aftermarket is intake manifold which is pdi which I installed before 4 years I told them no check engine for 4 years nothing to do with that then they asked if I changed calibration I’ve said no which to me seems stupid question as they can go in insite and check that then they said ok they’ll go tell I guess tech or engineer lol no more updates at 1:30 I went to check is there updates they said that they send email to I guess engineers that they got from tire shop lol I was like ok at 2:45 they pull the truck at front I was like is it done they said they can’t work on the truck because of aftermarket parts I asked which parts the guy was looking at me dint even know how to explain it he said intake which I said ok yes you guys installed it then he said a some kinda block on turbo im like turbo is stock and he’s there arguing with me that it’s not I asked for manager or supervisor he refused to get me both so basically wasted whole day for nothi

Val F 5 years ago

This no waiting sign is an insult. I dropped off RV to check my generator. It was there for 4 1/2 weeks. No one answered phone calls or messages looking for update. I had to drive an hour just to talk with someone. I was then told they might be able to look at it in a week. I took my RV back. Oh yes. Even though I called to ask for them to turn off house batteries when RV returned to me batteries were on and dead. Attendant totally unaware drove the RV with steps extended. I had to wait for a charge. So very disappointed for lack of customer care. Avoid avoid avoid!